A. DID QUEEN V PRODUCT FORMULAS CHANGE VS. WHAT WAS PREVIOUSLY IN THE MARKET?
Yes, the product formulas have changed. We’re constantly innovating to make them better for you. All our products are designed to R-E-S-P-E-C-T your unique micro-V-iome and will always stay true who Queen V is.
B. WHAT MAKES QUEEN V’S PRODUCT DIFFERENT?
Our products are micro-V-iome friendly. We use manufacturers to design safe and effective formulas that put your vagina first. Our Queen V team is heavily involved in product formulation and all our products go through rigorous testing, to ensure your vagina is happy.
C. WHAT IS THE VAGINAL MICROBIOME AND WHY IT IS IMPORTANT?
Our bodies have many different microbiomes. A microbiome is the ecosystem of bacteria that lives throughout our body. You may be familiar with your gut microbiome and your skin microbiome. When it comes to our vaginas, it’s not just any microbiome, it’s constantly changing.
A balance of both good and bad bacteria live in your microbiome. Stress, environmental changes, and even factors like whether or not you’re on your period can all contribute to changes happening in your microbiome. Everyday products like soaps and detergents and even some medications can also mess with your microbiome.
We take our products* to the next level because your vagina deserves the royal treatment. As a company, science is extremely important to us, and we invest in research that is focused exclusively on the microbiome. When you use Queen V, you know that your Vagina & Vulva are getting the latest and the greatest and the V best. Disclaimer: *Related to all products except p.s. I lube you.
D. IS IT SAFE TO USE YOUR PRODUCTS WHILE PREGNANT?
We recommend that you always check with your doctor before using any new products while pregnant or nursing.
E. WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?
All of our products have a minimum shelf life of 18 months.
F. WHAT IS THE VAGINA'S IDEAL PH BALANCE? WHAT IS THE BENEFIT OF PH-BALANCED PRODUCTS FOR MY VAGINA?
A healthy vaginal pH value is somewhere between 3.8 and 4.5. Products with pH levels outside of your vaginal pH range can cause irritation and increase the likelihood of an infection.
G. IS THE V BAR A BAR OF SOAP OR CLEANSER?
Our Queen V Bar is formulated without the harsh ingredients found in soap. Our V Bar is a cleansing bar with a pH of 4-6. We have all heard that the vagina is self-cleaning. Doctors do not recommend cleaning the vagina with anything other than water. Your good bacteria work to help keep your vagina clean. Most soaps and cleansers have a pH that ranges from 9-10 which can cause irritation (and some drama in your life) because a healthy vulva has a pH of around 4.7-6. That’s where our V Bar comes in. With a pH of 4-6, the V Bar cleanses your Queen V.
H. CAN THE V BAR BE USED ON THE REST OF THE BODY?
Yes! The V Bar is multi-purpose and can be a cleansing bar for the whole body.
I. IS THE DD PROBIOTIC A DAILY VITAMIN? DOES IT NEED TO BE REFRIGERATED?
To keep it simple, probiotics are good bacteria that can help support a healthy bacterial balance. Good bacteria can support multiple aspects of your health including your digestive, immune, and vaginal health. Our DD Probiotic provides you two probiotic Lactobacillus strains and one Bifidobacterium strain that work in your body to promote vaginal, digestive & immune health. It contains 3 billion CFUs*.*These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease. We use vegetable capsules that are non-GMO and gluten-free so they are safe for many people. The probiotic does not need to be refrigerated and can be stored in a cool, dry place.
J. WHAT SHOULD I DO IF I HAVE AN ALLERGIC OR NEGATIVE REACTION TO QUEEN V PRODUCTS?
Please make sure to read the ingredients listed on the back of our bottles. Please confirm you are not allergic to any ingredients in a product before using it. Always consult a doctor before using a new product or if you have an allergic reaction.
K. HOW CAN I FIND OUT MORE INFORMATION ABOUT NEW AND CURRENT QUEEN V PRODUCTS AND THE BRAND ITSELF?
You can learn all about our products on their product pages. If you have any other questions or thoughts, let us know by emailing us and subscribe to our newsletter by entering your email on queenvlife.com!
A. HOW CAN I FIND QUEEN V ON SOCIAL MEDIA?
B. DO YOU OFFER SAMPLES?
At this time we do not offer samples of our products. If you would like to collaborate with Queen V please email us.
C. I HAVE A MARKETING/PR REQUEST - WHO DO I CONTACT?
For all marketing and press related inquiries please contact us.
D. ARE YOU AVAILABLE IN OTHER COUNTRIES?
Currently, we are only available in the United States.
E. Do you offer free shipping?
Yes. Order total must be over $50 pre-tax and after all applicable discounts. The shipment cannot be more than 10 pounds and cannot include more than 4 aerosols.
F. Who will fulfill my order?
All orders are fulfilled by our fulfillment partner Ware2Go. If you have a question about a new or existing order, please contact our team using the details found at the bottom of the page.
G. Tell me about shipping
Discreet delivery is included for every order. Your items will arrive discreetly with no branding on external packaging.
We ship to all 50 states in the US and to APO/FPO/DPO addresses abroad. Items are sent from our fulfillment partner's (Ware2Go) North American warehouse on a daily basis (Monday-Saturday).
UPS Standard Shipping to the 48 lower states generally takes 1-5 days. Shipping is a flat fee of $6.99, unless the order meets the requirements for free shipping.
H. What is your cancellation policy?
Orders can be cancelled within 15 minutes of checkout. If you cancel your order after 15 minutes, we will do our best to cancel the order but cannot guarantee that we will be able to stop shipment. Once your items have shipped, the order cannot be cancelled.
I. Do you accept returns?
We want you to be completely happy with your purchase. Though product returns are not accepted, if you are not satisfied with any product, please contact Customer Care to determine your eligibility for a product refund or replacement.
J. Will I be charged tax?
You may be charged sales tax based on your shipping destination and product type purchased. We are required to charge sales tax on orders shipped to customers in the State of Maryland, which is the location of the Corporate Headquarters of our order fulfillment partner. Final sales tax will be calculated at checkout.